Login problem - newbie

[marcozo]

Hi all

If you can login to goVFR.com but are unable to login to Air Navigation Pro (Error message: A server error occurred. Verify your credentials and try again.) resetting your goVFR.com password helps:
- Click the 'forgot' button underneath the user name
- Reset your password with user name / email
- login, change your password as you wish
- login to govfr.com / Air Nav with your credentials

best, Marco

[tomstar]

Caro Marco

I have the same problem with Govf raccount in Air Nav Pro, i have reset factori settings. Thanks for help Tommaso.


"""""""""
I spent some time on this but was only partly able to reproduce the issues:
- I created a password with all kind of weired characters in (" ?%& )
- I was able to log in to both goVFR.com and the forum without any issues
- I was NOT able to log in to my goVFR.com account in Air Nav (...server error...)
- I resetted the password using the "forgot" button on the upper right side of goVFR.com
- The password reset worked without any issues and I can log in to goVFR.com and the forum
- After resetting, I could without any issues log on to Air Nav

>> we'll have a look at the algorithm that we use to transfer the password from/to Air Nav
>> if you still have the issues on Air Nav side, try using the "reset to factory settings" function in Air Nav"""""""""""""""""""""

[marcozo]

Ciao Tommaso

Thanks for your post. Please use any password in goVFR.com that does NOT have exactly 8 characters. Let me know if the issue persists.

Best, Marco

[Juelketreu]

Hello, i have an Account Sinne 2011, i've being locked in with Airnav pro since that Time. But now i can't log in.
I've changed the Passwort down to 6 or 8 Charakters, nothing helps.
Greinte for your Great Stuff.
Horst

[jfwaignier]

Hello,

Same problem here. Had no issue previsouly, now I am unable to login from Air Nav Pro while I have no issue on the site.
Chnaging password does not help.
I will try reset password and see if that works better.

Br,
Jf

[Juelketreu]

Hello,
nothing helps.
I have used the forgot Passwort Button.
Same error.

I think AirNavPro is the Error!
greetings, Horst

[mblonlineq]

Thanks for the tips, a bit more details on what solved it for me:

Login to GoVFR from AirNav Pro 5.7.2.1 on iPhone 4S fails
- GoVFR password with numbers and uppercase characters
- Reset password on GoVFR User Control Panel to all lower case letters.
Now the login from AirNav Pro app works fine and flights are accessible again.